Compensation conditions for Relais Colis
In case of damage
Deadline for opening a complaint
Within 3 working days of delivery.
Documents to send
- Carrier tracking number of the damaged package.
- Invoice for the goods made out in your name.
- Photos of the package as it was delivered, showing the damaged goods, the inside of the package, in particular the internal protections and the way in which the goods were wedged, the outer packaging, including a photo with the visible shipping label.
You have 5 days from the opening of the complaint to submit these documents.
Mandatory reservations
None.
Merchandise compensation amount
23€/kg within the limit of the invoice sent, capped at 345€.
Case processing times
30 days upon receipt of documents.
In case of loss
Deadline for opening a complaint
Within 30 calendar days of collection of the package by the carrier.
Documents to send
- Invoice for the goods made out in your name.
You have 5 days from the opening of the complaint to submit this document.
Merchandise compensation amount
23€/kg within the limit of the invoice sent, capped at 345€.
Case processing times
30 days upon receipt of documents.
In case of late delivery
Relais Colis' offers are not considered as time-definite offers.