Compensation conditions for Mondial Relay
In case of damage
Deadline for opening a complaint
Within 3 days of delivery for domestic shipment or 14 days for international shipment.
Documents to send
- Carrier tracking number of the damaged package.
- Photos of the package as it was delivered, showing the damaged goods, the inside of the package, in particular the internal protections and the way in which the goods were wedged, the outer packaging, including a photo with the visible shipping label.
Mandatory reservations
The package must be refused at the parcel point when it is collected (if the package is withdrawn, Mondial Relay may refuse the refund).
Merchandise compensation amount
25€/package.
Case processing times
21 days upon receipt of documents.
In case of loss
Documents to send
None.
Merchandise compensation amount
25€/package.
Case processing times
Immediate upon receipt of documents.
In case of late delivery
Mondial Relay's offers are not considered as time-definite offers.