Compensation conditions for Mondial Relay

In case of damage

Deadline for opening a complaint

Within 3 days of delivery for domestic shipment or 14 days for international shipment.

Documents to send

  • Carrier tracking number of the damaged package.
  • Photos of the package as it was delivered, showing the damaged goods, the inside of the package, in particular the internal protections and the way in which the goods were wedged, the outer packaging, including a photo with the visible shipping label.

Mandatory reservations

The package must be refused at the parcel point when it is collected (if the package is withdrawn, Mondial Relay may refuse the refund).

Merchandise compensation amount

25€/package.

Case processing times

21 days upon receipt of documents.

In case of loss

Documents to send

None.

Merchandise compensation amount

25€/package.

Case processing times

Immediate upon receipt of documents.

In case of late delivery

Mondial Relay's offers are not considered as time-definite offers.

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Compensation conditions for Mondial Relay

In case of damage

Deadline for opening a complaint

Within 3 days of delivery for domestic shipment or 14 days for international shipment.

Documents to send

  • Carrier tracking number of the damaged package.
  • Photos of the package as it was delivered, showing the damaged goods, the inside of the package, in particular the internal protections and the way in which the goods were wedged, the outer packaging, including a photo with the visible shipping label.

Mandatory reservations

The package must be refused at the parcel point when it is collected (if the package is withdrawn, Mondial Relay may refuse the refund).

Merchandise compensation amount

25€/package.

Case processing times

21 days upon receipt of documents.

In case of loss

Documents to send

None.

Merchandise compensation amount

25€/package.

Case processing times

Immediate upon receipt of documents.

In case of late delivery

Mondial Relay's offers are not considered as time-definite offers.

Articles that might interest you