Compensation conditions for Sodexi
In case of damage
Deadline for opening a complaint
Within 14 calendar days of delivery.
Documents to send
- Carrier tracking number of the damaged package.
- Invoice for the goods made out in your name.
- Photos of the package as it was delivered, showing the damaged goods, the inside of the package, in particular the internal protections and the way in which the goods were wedged, the outer packaging, including a photo with the visible shipping label.
Mandatory reservations
The recipient or the receiver must open the package on arrival and issue immediate, significant and written reservations on the transport document at the time of delivery of the package.
Merchandise compensation amount
22 SDR/kg within the limit of the invoice sent, capped at 750€.
SDRs (special drawing rights) are the global currency issued by the IMF, the rate of which may change. As an indication, 1 SDR = 1.26€ on 12/19/2024.
Case processing times
30 days upon receipt of documents.
In case of loss
Deadline for opening a complaint
Within 30 calendar days of collection of the package by the carrier.
Documents to send
- Invoice for the goods made out in your name.
Merchandise compensation amount
22 SDR/kg within the limit of the invoice sent, capped at 750€.
SDRs (special drawing rights) are the global currency issued by the IMF, the rate of which may change. As an indication, 1 SDR = 1.26€ on 12/19/2024.
Case processing times
30 days upon receipt of documents.
In case of late delivery
Sodexi's offers are not considered as time-definite offers.