Compensation conditions for Colis Privé

In case of damage

Deadline for opening a complaint

Within 3 days of delivery.

Documents to send

  • Carrier tracking number of the damaged package.
  • Purchase invoice for the goods.
  • Photos of the package as it was delivered, showing the damaged goods, the inside of the package, in particular the internal protections and the way in which the goods were wedged, the outer packaging, including a photo with the visible shipping label.

Mandatory reservations

None.

Merchandise compensation amount

23€/kg within the limit of the invoice sent, capped at 200€.

Case processing times

15 days upon receipt of documents.

In case of loss

Deadline for opening a complaint

Within 6 weeks of collection of the package by the carrier.

Documents to send

  • Purchase invoice for the goods.

Merchandise compensation amount

23€/kg within the limit of the invoice sent, capped at 200€.

Case processing times

15 days upon receipt of documents.

In case of late delivery

Colis Privé's offers are not considered as time-definite offers.

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Compensation conditions for Colis Privé

In case of damage

Deadline for opening a complaint

Within 3 days of delivery.

Documents to send

  • Carrier tracking number of the damaged package.
  • Purchase invoice for the goods.
  • Photos of the package as it was delivered, showing the damaged goods, the inside of the package, in particular the internal protections and the way in which the goods were wedged, the outer packaging, including a photo with the visible shipping label.

Mandatory reservations

None.

Merchandise compensation amount

23€/kg within the limit of the invoice sent, capped at 200€.

Case processing times

15 days upon receipt of documents.

In case of loss

Deadline for opening a complaint

Within 6 weeks of collection of the package by the carrier.

Documents to send

  • Purchase invoice for the goods.

Merchandise compensation amount

23€/kg within the limit of the invoice sent, capped at 200€.

Case processing times

15 days upon receipt of documents.

In case of late delivery

Colis Privé's offers are not considered as time-definite offers.

Articles that might interest you