Compensation conditions for La Poste Colissimo
In case of damage
Deadline for opening a complaint
Within 3 days of delivery.
Documents to send
- Carrier tracking number of the damaged package.
- Purchase invoice for the goods.
- Photos of the package as it was delivered, showing the damaged goods, the inside of the package, in particular the internal protections and the way in which the goods were wedged, the outer packaging, including a photo with the visible shipping label.
Mandatory reservations
The recipient or receiver must notify the postman of the damage observed and he must declare it on his PDA terminal.
Merchandise compensation amount
- 33€/kg within the limit of the invoice sent, capped at 990€/package for home offers with signature.
- 23€/kg within the limit of the invoice sent, capped at 690€/package for home offers without signature.
Case processing times
21 days upon receipt of documents.
In case of loss
Deadline for opening a complaint
Within 1 year of collection of the package by the carrier.
Documents to send
- Purchase invoice for the goods.
Merchandise compensation amount
- 33€/kg within the limit of the invoice sent, capped at 990€/package for home offers with signature.
- 23€/kg within the limit of the invoice sent, capped at 690€/package for home offers without signature.
Case processing times
21 days upon receipt of documents.
La Poste Colissimo's offers are not considered as time-definite offers.