Compensation conditions for Delivengo
In case of damage
Deadline for opening a complaint
Within 14 calendar days.
Documents to send
- Carrier tracking number of the damaged package.
- Invoice for the goods made out in your name.
- Photos of the package as it was delivered, showing the damaged goods, the inside of the package, in particular the internal protections and the way in which the goods were wedged, the outer packaging, including a photo with the visible shipping label.
Mandatory reservations
None.
Merchandise compensation amount
- By plane, 22 SDR/kg within the limit of the invoice sent.
- By road, 8.33 SDR/kg within the limit of the invoice sent.
SDRs (special drawing rights) are the global currency issued by the IMF, the rate of which may change. As an indication, 1 SDR = 1.26€ on 12/19/2024.
Case processing times
15 calendar days upon receipt of documents.
In case of loss
Deadline for opening a complaint
30 calendar days after handover of the package to the carrier.
Documents to send
- Invoice for the goods made out in your name.
Merchandise compensation amount
- By plane, 22 SDR/kg within the limit of the invoice sent.
- By road, 8.33 SDR/kg within the limit of the invoice sent.
SDRs (special drawing rights) are the global currency issued by the IMF, the rate of which may change. As an indication, 1 SDR = 1.26€ on 12/19/2024.
Case processing times
15 calendar days upon receipt of documents.
In case of late delivery
Delivengo's offers are not considered as time-definite offers.