Disputing an additional invoice
You can dispute an additional invoice by contacting us and telling us the invoice number in question.
We invite you to provide us with as much evidence as possible attesting to the accuracy of your initial declaration. We can then open a complaint with the carrier concerned who will study the request.
The time limit for making your request cannot exceed three months. The outcome of the case remains at the discretion of Boxtal and its partner depending on the quality of the documents transmitted.