There are several cases than can justify a carrier refusing your shipment:

• Your packaging is considered insufficient.
• Your shipment contains dangerous or prohibited goods.
• Your goods have been placed on a pallet, though it was declared that you were sending a parcel.
• You forgot to attach the shipping label.
• You forgot to attach the customs invoice, in you are shipping outside the European Union.

Even if the driver agrees to pick-up your shipment, the head of the agency may however choose to abort the transport if one of the above cases is observed when the shipment arrives at the agency. The carrier will then return your shipment to you.

In this case, the transport costs are not necessarily reimbursed by the carrier.