How long does a package remain at a parcel point?
The time that a package will remain at a parcel point varies according to the carrier.
| Carrier | Retention time in parcel point |
|---|---|
| Chronopost domestic | 14 days at the Post Office and at Chronopost Agencies. 7 calendar days at Relais Pickups, before returning to the sender on the 8th day. 5 days at Pickup stations (lockers). |
| Colis Privé Store | 10 calendar days |
| Colissimo domestic | 15 calendar days |
| Colissimo international | 5 to 15 calendar days depending on the destination |
| Mondial Relay | 5 calendar days in parcel points and in lockers |
| Relais Colis | 7 working days |
| UPS Access Point | 7 calendar days |
The recipient must bring an identity document in order to collect the package. He/she can also appoint another person but then he/she must present the original identity document of the recipient and an authorization letter from the recipient.
If the recipient does not collect the package within these times, it will be automatically returned to the sender.
If the package is returned before the end of the expected retention period, contact us within 7 working days from the date the return is announced to be fully reimbursed for the transport costs.
To return your parcel, you will have to place a new order because the shipping label will no longer be usable.